We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, unworn or unused and in its original packaging You will also need the receipt or proof of purchase.
To start a return, you can contact us at info@americandiabeticsupplies.shop . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at info@americandiabeticsupplies.shop
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-refundable items
Items that have been opened from their original packing cannot be returned.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
